Thanks for your interest in KVK Designs. We want to provide you with the highest quality in support and service. If you have any questions, comments or suggestions, we'd love to hear from you!
Between 10 a.m. and 9 p.m. EST.
How to order:By Phone:
866-265-9286 (Press 1 to place an order)By Email USA:
email@example.comBy Email Outside USA:
www.kvkdesigns.com * All prices on our website are in US dollars.If you have other concerns, please use the e-mail addresses provided below.
Orders Status/Order Help
Shipping Costs & Options
We ship to all 50 States and Territories (Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Mariana Islands, Samoa, APOs, and FPOs) and International to select countries: Australia, Austria, Bahamas, Belgium, Brazil, Canada, Cayman Islands, Chile, China, Costa Rica, Denmark, Dominican Republic, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Switzerland, Sweden, Taiwan, Tonga, Turkey, United Arab Emirates, United Kingdom, Venezuela, Virgin Islands (British).* All prices on our website are in US dollars.
Please use the chart below to determine which shipping option is right for you. All shipping includes insurance.
Shipping Rules and Regulations
|UPS Ground - cost of shipping calculated at checkout in real time.
||5 to 10 business days includes online tracking.|
|$2.50 - First Class Mail
||2 to 5 business days.
|$6.95 - Priority Mail
||2 to 3 business days. Includes online tracking.
|$19.95 - Express Mail
||1-2 business days. Includes online tracking.
|$10.50 - First Class Mail to Canada
||7-10 business days.
|$11.95 - Priority Mail to Canada
||6-10 business days. Includes online tracking.
|$14.50 - First Class International Mail
||7-10 business days.
|$24.95 - International Priority Mail
||6-10 business days. Includes online tracking.|
We ship anywhere in the United States and International via USPS or UPS.
We do our very best to send out your order as quickly as possible. Because most of our items are handcrafted and made to order, or shipped from one of our international partners Please Allow 7-10 Business Days
for your order to ship. We do not ship on (Saturdays, Sundays or holidays).
If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available. You will be alerted to any shipping delay at the time of order. You will also be notified of any other delays beyond 10 days after placing your order.
Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of kvkdesigns.com (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).Shipping outside North America:
KVK Designs will ship to all United States and territories, APO/FPO and International to select countries. Orders shipping to Alaska, Hawaii, APO, FPO, P.O. Boxes, Guam, Puerto Rico, US Virgin Islands, Marshall Islands, Mariana Islands and Samoa
are shipped via a standard shipping method and cannot be expedited.Note:
International customers may be subject to import duties, fees and taxes, which are levied after a shipment reaches their country. If a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any fees incurred, including international shipment and handling.Post Office Boxes
Orders sent to PO boxes can only be sent via USPS Priority Mail
. Expedited orders cannot be sent to PO Boxes.
At KVK Designs, we stand behind our products, our service and you, our customer. If, for any reason, you or are not happy with your purchase or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund.Return policy:
KVK Designs has taken every measure to carefully inspect and package your order. Please inspect your items carefully on delivery. Because we strive to offer only fine quality merchandise, and to provide conscientious service to you, your feedback is very valuable to us.
KVK Designs must receive any returns within 30 days of receipt to be eligible for a refund, merchandise credit or exchange, excluding shipping fees. No need for return authorization. Merchandise that is damaged scratched or show visible wear will not be eligible for a return/exchange.
For your security, please insure your return; and retain your receipt. KVK Designs is not responsible for items damaged or lost in transit. Once we receive your return, we will send you an e-mail confirmation. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If you paid by check or money order, a refund check will be sent promptly.
Your packing slip will indicate where to send your return. You may return merchandise to:
PO Box 253
Oak Ridge, NJ 07438
If you are returning an item because it is damaged, defective or not the correct product, KVK Designs will provide a prepaid USPS return label.
If you have any questions regarding your order, please feel free to contact us at: 866-265-9286 (press 2 for customer service) or e-mail us at firstname.lastname@example.org
Fast and convenient, our website enables you to point, click and purchase, but it also allows you to track an order and access your order history.Order confirmation:
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and order total.Credit Cards:
We accept the following methods of payment: Visa, MasterCard, American Express, Discover debit or credit cards.Paypal:
KVK Designs accepts Paypal for online transactions. If you would like to place your order using Paypal.Call us:
Phone-in using your credit card is also accepted at 866-265-9286 (Press 1 to place an order).Mail in:
If you would like to mail in your order, click on the link and Print out our Mail In Order Form
For mail-in payments, we accept Personal Checks, Money Orders, Cashiers Checks, Credit Cards.
Please make checks payable to: KVK Designs
and send to the following address:
PO Box 253
Oak Ridge, NJ 07438
Sorry, we cannot accept C.O.D. orders.
New Jersey customers please add 7% sales tax.